Monday 20 November, 2017

AATT apologises for airport chaos

The Airports Authority of Trinidad and Tobago (AATT) issued an apology after passengers were delayed by several hours while trying to pass through immigration on Sunday

The delay was said to be the result of a shortage of customs and immigration officers on duty combined with a number of international flights which arrived around the same time on Sunday afternoon.

In a release, the Authority said that it is in discussion with the Ministry of National Security to add 'technical solutions' to alleviate the problem. 

The Authority said upon observing the situation, it brought the matter to the attention of the Ministry of National Security, under which the Immigration Division falls.

The Ministry then sent out additional staff and operations resumed as normal, the Authority said. 

"The Authority is actually in discussion with the Ministry of National Security to implement technological solutions which will improve passenger facilitation at the airports and reduce wait times."

"We look forward to incidents such as what occurred yesterday, being a thing of the past."

"While border control is not the responsibility of the Authority, we empathise with our passengers and will continue to work diligently with all stakeholders and government agencies on our estates, to ensure an enhanced experience for all of our valued customers," the Authority said.