Sunday 17 November, 2019

After Hurricane Maria, Digicel making full network restoration in TCI

Mobile network engineers climb towers and check equipment as Digicel moves closer to 100 per cent service restoration following the passage of Hurricanes Irma and Maria.

Mobile network engineers climb towers and check equipment as Digicel moves closer to 100 per cent service restoration following the passage of Hurricanes Irma and Maria.

Multiple teams of engineers and technicians are now working across the Turks and Caicos Islands to deliver full restoration of service to Digicel customers following the passage of Hurricane Maria.

The Digicel network continues to perform well despite the past 24 hours of torrential rains and hurricane-force winds which the island has been experiencing with the passing of Hurricane Maria, according to the latest update from the company.

Digicel has taken great care to ensure that the network is sized and optimised to withstand the adverse weather conditions and has also conducted a thorough check of each and every one of its cell sites island-wide to ensure that they are in good shape. Likewise, Digicel’s additional fleet of engineers and technical staff who were already on-island were mobilised across the island to facilitate ongoing proactive monitoring and speed-of-response in the aftermath of Maria.

“We know that of paramount importance at times like this is that we keep people connected to friends and loved ones. We take that responsibility very seriously and are focused on doing everything we can to ensure that we deliver great service,” Addison Stoddard, chief technical officer for Digicel Turks and Caicos, said.

He added, “Of equal importance to all of us in the Digicel family is that people take the necessary steps to keep themselves and their nearest and dearest safe during the passing of the storm. Please do remember to keep your phones charged and topped up as you never know when you might need to make that all-important call.”

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