Friday 25 September, 2020

BATT issues advisory after latest skimming incidents

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The Bankers Association of Trinidad & Tobago (BATT) is advising the public that banks are aware of the recent Point of Sale (POS) skimming incidents and have engaged their stakeholders and the fraud squad who are conducting investigations.

On Thursday, the Trinidad and Tobago Police Service revealed that between Monday and Wednesday over 60 reports of card skimming were made, with close to TT$300,000 being stolen from victims.

In a statement on Friday, BATT said the banks have been advised that the POS skimming incidents are occurring in two main areas- at delivery transactions and over-the-counter sales.

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BATT has therefore cautioned customers to be aware of certain practices when conducting transactions with the delivery sales representatives and customer sales representatives at the store.

It said it is imperative that customers report any suspicious transactions immediately to their banks or bring it to the attention of the authority of the particular establishment.

BATT has appealed to the public to be mindful of the following:

At delivery transactions:

• The first attempt of the transaction may fail, and the delivery representative may ask you to hold on and retrieve a second terminal from the vehicle to swipe your card again

• Or in some instances may ask you to pay cash when the transaction failed as it may appear the machine is not working

BATT has also advised customers to take note of the transactions in detail including the date and time, the vehicle number of the delivery driver, the representative name and report the transaction to the bank immediately and /or to the company from which you are purchasing the item or service. Customers can also choose to discontinue the transactions if they are uncomfortable.

Over-the-Counter transaction:

•  In this instance your transactions will appear to be legitimate, however,

•  Keep your eye on your card at all times

•  Cover the keypad when punching in your pin number

• Do not allow the CSR to leave with your card

• Pay attention to the value on your receipt as it may be inflated

• Record and remember every detail of your transaction and how it is being processed

•  Record the date and time of your transactions

BATT added that its members have implemented various services, technology and introduced products to help combat debit card fraud - notifications/alerts, chip card technology, etc. 

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