Sunday 17 November, 2019

British Airways apologises for bed bugs on Canada flight

British Airways has apologised to a Canadian family after they were bitten by bed bugs on an overnight flight.

Heather Szilagyi and her 8-year-old daughter and fiancé were flying from Vancouver to London when Szilagyi first noticed the bugs. She told a flight attendant but was told that she and her family could not be moved since the flight was full. 

"She was like, 'Oh ok, sorry about that. We're sold out. We don't have anywhere to move you'," Szilagyi said in an interview.

She and her daughter woke up the next morning to find that they were both covered in bed bug bites. 

After the flight, she tried to get in touch with customer service to tell them what happened and to ask not to be placed on the same flight home.

After several attempts to get through to customer service failed, she posted pictures of the bites on Twitter.

 

"We have been in touch with our customer to apologize and investigate further," an airline representative said in a statement. "British Airways operates more than 280,000 flights every year, and reports of bed bugs on board are extremely rare.

"Nevertheless, we are vigilant and continually monitor our aircraft."

The airline offered the family an upgrade to business class for their flight home.

"We were not asking for a refund. All we were asking for was a flight on a different plane, to make sure it was a different plane, to make sure that the plane that was infested with bed bugs was taken care of," she said. 

Get the latest local and international news straight to your mobile phone for free: