Wednesday 26 June, 2019

CAL cancels flights due to weather; change fees waived for passengers

Caribbean Airlines (CAL) has advised that due to adverse weather, the following flight for October 20 has been cancelled.

Cancelled Domestic Services POS/TAB - 20 October

BW 1522
BW 1526
BW 1528
BW 1530
BW 1532
BW 1536
BW 1538

Cancelled Domestic Services TAB/POS - 20 October

BW 1523
BW 1527
BW 1529
BW 1531
BW 1533
BW 1537
BW 1539

Cancelled Regional Services - 21 October

BW 434 - Port of Spain to St Lucia
BW 435 - St Lucia to Port of Spain
BW 448 - Port of Spain to Barbados
BW 449 - Barbados to Port of Spain

Delayed International Services - 20 October

BW 550 - Port of Spain to New York - new departure time is 9:50 PM

CAL has indicated that in an effort to minimise inconvenience to those customers holding confirmed tickets for travel during the period October 19-21, 2018, CAL is allowing persons whose travel plans are impacted by the adverse weather to rebook without change fees, subject to the following conditions:

1. Waiver of all fees for tickets rebooked in the same cabin, for travel up to October 23, 2018.

2. It is mandatory that customers contact Caribbean Airlines BEFORE the scheduled date of travel.

3. Full refund of fare paid, for travel up to October 23, 2018. The refund must be requested by October 23, 2018.

4. ALL changes MUST be made through Caribbean Airlines Call Centres or at Caribbean Airlines Ticket Offices

5. Caribbean Airlines WILL NOT be responsible for arrangements or transportation to/from an alternate airport or hotel/overnight expenses incurred by affected passengers.

These waivers include travel to OR from the following Airports ONLY:

- Grantley Adams International Airport, Barbados

- Maurice Bishop International Airport Grenada

Passengers on these services are being re-accommodated on other services.

Caribbean Airlines thanks its valued customers for their patience and understanding as the airline deals with high volumes of calls.

Customers are advised to visit www.caribbean-airlines.com and check their FLIGHT STATUS before going to the airport or call the Caribbean Airlines Call Centres for further details:

USA, Canada & St. Maarten + 1 800 920 4225

Caribbean & Guyana + 1 800 744 2225

Trinidad & Tobago and Suriname + 1 868 625 7200

Caracas + 58 212 335 7405

Jamaica (International calls) + 1 800 523 5585

Jamaica (Local calls) + 1 888 359 2475

All other locations + 1 800 523 5585

 

 

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