Wednesday 23 October, 2019

Updates: Caribbean Airlines resumes flights after Tropical Storm Karen

Update September 23, 2019, 10:17 am:

Caribbean Airlines said all flights have resumed following the passage of Tropical Storm Karen.

Head of Corporate Communications, Dionne Ligoure, told Loop News that all flights are on schedule as of Monday morning. 

She added that in addition to the regular ATR flights, jet services will be added to assist with transporting the passengers displaced on Sunday. 

"Additional jet services will be put on around noon today on the domestic air bridge between Trinidad and Tobago to assist our valued customers who were affected by flight cancellations on September 22 (yesterday). Please note that date change fees are being waived for anyone holding tickets on the air bridge for September 22, 2019 (yesterday). Thank you for your kind cooperation," the company said via social media. 

Passengers are advised to contact their reservation offices for rebooking on the next available service.

Customers are advised to visit www.caribbean-airlines.com or call the Caribbean Airlines Call Centres for further details:

USA, Canada and St Maarten + 1 800 920 4225

Caribbean & Guyana + 1 800 744 2225

Trinidad & Tobago and Suriname + 1 868 625 7200

Caracas + 58 212 335 7405

Jamaica (International calls) + 1 800 523 5585

Jamaica (Local calls) + 1 888 359 2475

All other locations + 1 800 523 5585

 

Update 11:20 am, September 22, 2019:

Flights between Trinidad and Tobago have been cancelled as a result of the passage of Tropical Storm Karen.

In a statement issued Sunday, Caribbean Airlines Limited said the following flights have been cancelled for Sunday September 22, 2019:

 

Caribbean Airlines (CAL) has also advised that due to Tropical Storm Karen the following regional flights have been cancelled for Sunday 22 September and Monday 23 September. 

BW 434 Port of Spain to St Lucia

BW 435 St Lucia to Port of Spain

BW 436 Port of Spain to St Vincent and the Grenadines

BW 437 St Vincent and the Grenadines to Port of Spain

BW 448 Port of Spain to Barbados

BW 449 Barbados to Port of Spain

BW 438 Port of Spain to Grenada

BW 439 Grenada to Port of Spain (Monday 23 September)

To minimise inconvenience to customers holding confirmed tickets for travel on Sunday 22 September and Monday 23 September, Caribbean Airlines is allowing persons whose travel plans are impacted by Tropical Storm Karen to rebook without change fees, subject to the following conditions:

1. Waiver of all fees for tickets rebooked in the same cabin, for travel up to October 1, 2019.

2. It is mandatory that customers contact Caribbean Airlines BEFORE the scheduled date of travel.

3. Ability to use ticket for one year from date of issue, for tickets booked for travel on September 22, 2019. No date change penalty will apply. However, if there is a difference in fare, fees will apply. 

4. ALL changes MUST be made through Caribbean Airlines Call Centres or at Caribbean Airlines Ticket Offices

5. Caribbean Airlines WILL NOT be responsible for arrangements or transportation to/from an alternate airport or hotel/overnight expenses incurred by affected passengers.

 

These waivers include travel to OR from the following airports only:

Piarco International Airport, Trinidad

George F. Charles Airport, St Lucia

Argyle International Airport, St Vincent

ANR Robinson International Airport, Tobago

Maurice Bishop International Airport, Grenada

 

Passengers are advised to contact their reservation offices for rebooking on the next available service.

Customers are advised to visit www.caribbean-airlines.com and check their FLIGHT STATUS before going to the airport or call the Caribbean Airlines Call Centres for further details:

USA, Canada and St Maarten + 1 800 920 4225

Caribbean & Guyana + 1 800 744 2225

Trinidad & Tobago and Suriname + 1 868 625 7200

Caracas + 58 212 335 7405

Jamaica (International calls) + 1 800 523 5585

Jamaica (Local calls) + 1 888 359 2475

All other locations + 1 800 523 5585

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