Monday 30 November, 2020

Digicel 2030 transformation process ongoing

In a release sent on Wednesday, Digicel announced that the company’s group transformation programme, Digicel 2030, which was launched in February 2017, is continuing as planned.

According to the telecom company, Digicel 2030 was a commitment to delivering customers a “completely new communications and entertainment experience made possible by a more agile application of resources.”

Digicel says the backdrop to this move is that, with the telecommunications industry across the globe evolving from voice to data to digital, it has to adapt to the requirements of the industry ecosystem to deliver in the new environment.

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Key elements of that Digicel 2030 global transformation programme included a complete re-design of the company’s organisational structure coupled with a commitment to providing what the company calls an “amazing network experience” and putting its customers in control.

Digicel also pointed out that the transformation programme would have long-term benefits for the country, through investment in the network and training in new skills for the workforce.

The release says, “The Digicel that we are building for the future will be lean and agile with the right people and the right skillsets, and while we signaled last February, we would be reducing our global headcount by around 25 percent over an 18 month period, it’s important to point out that this transformation programme will also mean investment for Trinidad & Tobago and new opportunities for new skillsets in line with the digital demands of our customers. That means we will be enhancing our capabilities in areas of our business like digital and business solutions in line with the decreased demand for voice services.”

This week, Digicel carried out a series of team briefings with its Digicel Trinidad and Tobago staff to take them through our priorities for the year ahead and to provide an update on its plans.

Digicel said that its focus is always on ensuring that it is transparent with its staff members, and so, it took the opportunity this week to provide staff with an update on its ongoing work to re-engineer the organisational structure.

Digicel says its “absolute intent was to ensure they are treated sensitively and with respect and dignity” hence the move to provide staff with early information and timelines.



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