Monday 25 March, 2019

Digicel launches My PAL customer portal

Digicel Trinidad and Tobago has launched a new online ‘My PAL’ portal, which it says will enable its customers to do more with less effort.

Accessible through the My Digicel App that can be downloaded onto customers’ smartphones, My PAL provides customers with even greater access to Digicel’s Mobile, Home and Entertainment services.

“My PAL is meant to empower customers through quick and easy access to Digicel’s services and it serves as an extension to the already popular My Digicel App. The portal is available live in Beta Version to all of our customers as we want them to test it and give us their feedback. From making bill payments to sending Top Ups from your handset, My PAL is meant to be your new best friend when it comes managing your Digicel account,” says Chandrika Samaroo, Digicel Operations Director.  

According to a release from the company, customers can use the new portal to view call details and data usage information, increase their credit limit, and book appointments to meet with Digicel representatives at any of the three Digicel Customer Experience Stores (ANSA Centre, Port of Spain; C3 Centre, San Fernando; and Shirvan Plaza, Tobago).

Other new services include the ability to apply for a 3-day ‘promise to pay’ extension on bill due dates and to request a letter of non-indebtedness without needing to call a customer rep or visit in-store.

“As our technical team puts the final touches on the portal, customer feedback is important as it would allow us to ensure that the features satisfy all of their needs. We really want to urge people to try out My PAL and let us know what you think. At Digicel, we continually strive to create an enhanced data experience and to serve our customers better —My PAL stays true to this,” ends Samaroo.

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