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Tuesday 11 August, 2020

Digicel files court injunction over number portability issues

Digicel Trinidad and Tobago CEO, Jabbor Kayumov

Digicel Trinidad and Tobago CEO, Jabbor Kayumov

Digicel said it has filed a court injunction against a ‘competitor mobile operator’ over issues relating to number portability for its subscribers.

In a release, the company said the injunction was filed 'to stop its rejection of thousands of their subscribers wishing to port their numbers to the Digicel network.’

‘Digicel has been concerned at the high level of unsuccessful ports over the past two months. Digicel confirms that, on its side, the agreed industry process for porting is being observed.'

'These proceedings have been filed so as to ensure that customers’ freedom to exercise their right to choose their preferred mobile operator is respected.’

Jabbor Kayumov, Digicel Trinidad and Tobago’s CEO, said this is being done to protect customers.

‘This is about doing what is right for customers. Over the past year, we have made significant investments to ensure that we can offer the best and most reliable customer-focused network in Trinidad & Tobago. Now we are standing up for customers who wish to exercise their freedom of choice.’

‘We are excited that thousands of their subscribers have expressed a desire to switch to Digicel and we look forward to warmly welcoming them to our family, where they are guaranteed a better experience, with much more value.’

Number Portability (NP) allows for customers to change service providers without having to change their mobile phone numbers.

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