Sunday 18 August, 2019

Immigration Division launches call centre for passport appointments

The Ministry of National Security has announced that the Trinidad and Tobago Immigration Division has operationalized a new call centre for the booking of passport appointments.

Nationals seeking an appointment for a new Machine Readable Passport or for a renewal are asked to call 225-4664. Callers will be prompted to select option “2” when the call connects.

According to a media statement from the Ministry, the previous telephone system 627-7277 will be discontinued. In an effort to improve service delivery, nationals with pending passport appointments made on the previous telephone system should urgently contact the Immigration Division by calling 225-4664 with the reference number previously received in order to reconfirm the appointment.

The statement also indicated that the call centre is just one item in an ongoing process to further enhance the delivery of immigration services including quicker service time and an improved public interface system.

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