Monday 30 March, 2020

Lifeline gets new 24/7 toll free number

Lifeline now has an additional new toll-free number which will be open to anyone on a 24/7 basis. 

The new toll-free number is 800 5588 and provides an additional option to Lifeline's two other toll-free lines, 231-2824 from Digicel and 220-3636 from FLOW.

People who seek the help of the listening service will no longer have to pay when calling anytime.

TSTT came to Lifeline’s aid, offering the toll-free line just as the 40-year old non-governmental organisation came close to closing its listening service after financial resources dried up because of drastic reductions in public and corporate donations.

At the moment, Lifeline operates with between 30 to 60 volunteers and needs 120 to better serve those in need of the critical listening service.

Lifeline receives about 4,000 calls per year and 80 percent of them are from people who are suicidal.

“We are grateful for this gesture from TSTT to help Lifeline maximise our reach and availability to those who need us the most. We know sometimes it might be difficult to take that step and reach out to someone and just talk, but we want everyone who accesses our service to know that Lifeline is ready to listen,” Lifeline director, Lucretia Gabriel said.

This new service, available from June 1, 2017, allows Lifeline to better serve some of the most vulnerable in the community.

This is the first step in what the company hopes will be a strong, supportive relationship with Lifeline, Camille Campbell, TSTT's Vice President, Marketing, said.

“This toll-free service is the first that we will provide, and we are continuing to work with Lifeline to include additional features to help provide a complete communications solution to the organisation that will enable Lifeline’s trained volunteers to serve those in need with greater flexibility and at the optimum convenience for callers,” Campbell added.

 People wishing to donate to Lifeline may make deposits to Republic Bank account number 160105131401.


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