Tuesday 17 September, 2019

Ministry, NIB host joint workshop toward improved customer service

NIB’s Public Relations Officer, Radesh Bassant, as he conducted the information workshop targeting Social Welfare Officers of the Ministry of Social Development and Family Services.

NIB’s Public Relations Officer, Radesh Bassant, as he conducted the information workshop targeting Social Welfare Officers of the Ministry of Social Development and Family Services.

Permanent Secretary at the Ministry of Social Development and Family Services, Jacinta Bailey-Sobers, said the Ministry acknowledges the importance of customer care, the need for service excellence and a more client-focused approach to its social service delivery.

Bailey-Sobers made the comment during a workshop held at the National Insurance Board's Corporate Head Quarters in Port of Spain on November 2.

A total of 43 Social Welfare Officers attached to the Ministry participated in the workshop.

The permanent secretary, during her opening remarks, highlighted that NIB and the Ministry were two entities with similar functions in providing critical service to the vulnerable and needy in our society. She said the Ministry was therefore pleased to collaborate with the NIB.

The Ministry will also be conducting a similar workshop with NIB’s staff on its suite of grants in the near future. It is anticipated that this joint venture will improve the services of both entities towards a more integrated approach and efforts in achieving ‘joined up’ government services.

NIB's Executive Manager, Insurance Operations, Greta Stephen-Henry noted that the NIB looks forward to ongoing collaboration and working relationship with the Ministry for upcoming initiatives, inclusive of the removal of the Life Certificate process for recipients of the Senior Citizens’ Pension.

Also present at the workshop were Vijay Gangapersad, Acting Chief Technical Officer at the Ministry, as well as Acting Director of the Social Welfare Division, Cheryl Lane-Pereira.

The workshop provided comprehensive information on all of NIS’s benefits.

Manager of Corporate Communications Cheryl Isaac-Munroe and NIB Public Relations Officer Rajesh Bassant were present to welcome the Ministry’s staff.

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