Saturday 24 October, 2020

Ministry reintroduces direct deposits for grants, pension

The Ministry of Social Development and Family Services re-introducing the Direct Deposit System for clients who are in receipt of Disability Assistance and Public Assistance grants, and Senior Citizens’ pension. 

According to a release sent by the Ministry, in 2013 when this initiative was piloted, over 36,000 pensioners – over 50 percent - positively responded to the receipt of their grant through direct deposit, and now benefit from the service.

During the roll-out of the Direct Deposit System, clients will be asked to complete an application form and return it to the nearest TTPost delivery or retail office or a Social Welfare Local Board office in their respective region.

Clients are also required to attach their bank account information and a copy of their computer-generated birth certificate, which will be used to update their existing records. For persons with disabilities who may not be able to open a bank account, special arrangements will be made by the Ministry to ensure that funds related to the disability grant are uninterrupted. Persons who may wish to use existing Credit Union accounts will also be allowed to do so for the direct deposit.

The Ministry says its decision to utilise this system for the above grants is expected to address what it calls a “myriad of challenges” encountered by clients in using the current cheque system. 

The Ministry says it is also a response to numerous complaints received from clients of lost/stolen/ damaged cheques in the recent past.

Persons should call Hotline number at 800-1MSD (800 – 1673) or visit a Social Welfare Office in their region for further information on this initiative OR log on to

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