Saturday 31 October, 2020

Republic Bank: Customers' financial security assured

Republic Bank has reaffirmed its zero-tolerance position on staff-related fraud impacting customers following two incidents currently before the courts this week.

Group Marketing and Communications General Manager, Michelle Palmer-Keizer, said the Bank exercises a zero-tolerance policy for fraud, whether from internal or external activity.

She assured that the Bank acts immediately and treats with fraud as a matter of priority.

“Wherever a customer has been a victim of fraud, the Bank executes a well-defined, standard process, focused on having the issue resolved as soon as possible. The fraud issue itself is immediately investigated and where the alleged perpetrators have been found liable, the Bank acts on it.”

“Republic Bank is prepared to go to the full extent of the law in its treatment with fraud incidences and their perpetrators,” she added.

Palmer-Keizer said the Bank is committed to ensuring the financial safety of the banking public and will continue to take all necessary measures to ensure that fraud is prevented and that, should it occur, those responsible are brought to justice.  

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