Tuesday 26 May, 2020

Scotiabank launches new Alerts feature

Scotiabank has launched a new Alerts feature to assist customers in combatting fraudulent debit and credit card transactions.

In a statement, the bank said it has recently launched its new Alerts feature, which gives real-time notification once a debit or credit card transaction is conducted.

The bank said alerts are also available for purchases where the card is not present, where a card is used outside of the country and for both point-of-sale and ATM transactions.

Customers can opt to receive alerts via email or through the Scotia Mobile Banking App.

The bank said it has been on a drive to educate customers about cybersecurity and safeguarding against fraud.

Alerts will allow customers to easily monitor activity on their cards and identify any unauthorized transactions.

Vice President of Retail and Small Business Banking, Savon Persad said security and safety is the company's first priority.

“Protecting our customers is critical for us and our new Alerts feature is an important tool that will help to improve security and the peace of mind for our customers. We encourage all customers to go online or use our Mobile Banking App to sign up.”

Scotiabank said it continues to upgrade features and capabilities of its digital banking platforms as customers continue to gravitate toward these channels.

The bank said online and mobile banking transactions in the Southern and Eastern Caribbean have increased by 14 percent over the last year.

Country Head for Scotiabank Trinidad and Tobago, Stephen Bagnarol, said that the company continues to expand its online banking options for customers. 

“Our customers are embracing digital banking and we will continue to innovate in that space to provide solutions customers are looking for," he said.

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