Wednesday 28 October, 2020

Scotiabank makes changes in light of COVID-19; promotes remote banking

Scotiabak Trinidad and Tobago has issued a release outlining the measures they will be taking to help customers stay protected from the spread of COVID-19.

The bank said it is continuing to monitor the COVID-19 situation closely, and following the latest guidance from health authorities to ensure that its practices are in line with the latest recommendations.

Scotiabank said it is conducting regular deep cleaning of our branches every business day, including sanitizing of all surfaces (door handles, ATM keypads and screens, pin pads, chair handles, desks, reception areas, teller wickets and washrooms), and that hand sanitizer has been made available in-branch for use by both employees and customers.

In adhering to social distancing recommendations, the bank will be reconfiguring the seating layout in its branches to offer sufficient space between customers and will be limiting the number of people in the banking hall at any point in time.

They’ve asked customers for their patience and understanding in facilitating these measures.

The bank is also encouraging remote banking where possible. They have the following services available 24 hours a day:

- Calling the bank at 62-SCOTIA

- Automated Banking Machines (you can deposit or withdraw cash and pay bills that you have set up on online banking)

- With the Scotia Caribbean Mobile App and Scotia OnLine Banking customers can:

  • Transfer funds
  • View account balances and transaction history
  • Download statements
  • Top up their Mobile
  • Manage their money and other banking needs

The bank said it will advise soon on the deferment of loan payments including mortgages, personal loans, credit cards and lines of credit.

Customers are encouraged to check for updates on the bank’s website for further updates on this aspect or asked to call 62-SCOTIA for further details.

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