Wednesday 22 May, 2019

Scotiabank responds to skimming, says customers will not stand losses

Scotiabank is seeking to advise customers that their safety and security is of paramount importance.

The bank was responding to media reports that customers were skimmed of over 300,000 in cash belonging to local customers.

The Trinidad and Tobago Express reported that between last Friday and Tuesday there were 68 fraud reports made to police.

In a statement issued on Tuesday, Scotiabank said it could not comment on the individual cases but said it considers its customers accounts and information a top priority and is taking its responsibility to protect these details, seriously.

“While we cannot comment on specific customer matters, once we become aware of any reports of potential fraudulent incidents, the bank takes the necessary actions to escalate the issue and start investigations immediately. While the investigation to identify the origins of this incident is ongoing, we continue to comply with all applicable regulations and security protocols, and assure that the impacted customer(s) will not be liable for any losses resulting from fraudulent activities.”

Scotiabank is urging customers with issues or doubts regarding their accounts to reach out to 62-SCOTIA (726842).

“Our customer service representatives will be ready to assist you.”

 

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