Sunday 29 November, 2020

Social Dev Ministry to limit number of clients in offices

The Ministry of Social Development and Family Services is urging members of the public to call or use its online services as much as possible instead of visiting their offices.

The Ministry on Friday indicated that it will allow clients into its district offices in groups of five at a time, while those who are waiting will be assisted by the TTPS to keep appropriate physical distances to limit the spread of COVID-19.

Other measures implemented to ensure physical distancing is maintained at the Ministry’s district offices include the introduction of Call Centres to receive calls from members of the public who are seeking information on the Social Support Measures or emergency food support.

The Ministry has advised the public to make use of the TTConnect’s Chatbot feature which is available on the Ministry’s website to get real time information and responses to their queries.

Members of the public can also contact the Ministry via its hotline numbers 800-1673, 800-6742 or 623-2608 ext.’s. 1120/1132.

Online applications for the COVID-19 social support grants, in keeping with government’s stay-at-home directive, are also encourged. However where necessary, persons may collect forms and return the completed forms to drop boxes located at the Local Board offices.

The Ministry said it is working with its various stakeholders to ensure that the necessary adjustments are being made to address the needs of all existing clients and those who may now be in need of social welfare benefits. 

Among the adjustments made are the distribution of welfare and pension cheques to households by TTPOST from April 1, 2020 and the assignment of additional customer service representatives at all Local Boards to deal with persons accessing the COVID -19 Social Support Grants.

The Ministry said the measures are geared toward serving its clients expeditiously during this challenging time and doing its part to flatten the curve in Trinidad and Tobago.

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