Tuesday 19 February, 2019

TATT to service providers: Stop sending unwanted calls and messages

Everybody has, at some point, received a text message from their mobile service provider advertising some new promotion or deal being offered.

Some may have received automated phone calls to this effect.

 The Telecommunications Authority of Trinidad and Tobago (TATT) is however now warning service providers that these acts are in breach of their Concession to operate.

TATT is urging service providers to stop sending unwanted marketing messages and calls.

In a statement, TATT said providers of fixed and mobile telephone service as well as internet and cable service, are required to abide by the terms and conditions contained in their Concession to operate, issued by the Government of Trinidad and Tobago.

TATT said the Concession states in section C18 that the provider must ensure that it, or any agency acting on its behalf, is not overly disruptive to the consumer.

TATT said this means automated recorded voice mechanisms must not be used to call a customer without the customer's prior consent.

The service provider must also send caller identification information when calling so customers can establish the identity of the caller.

However, TATT said once a customer informs the service provider that they do not want to be contacted, the service provider must comply with this request for at least six months. 

 

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