Friday 10 July, 2020

TSTT clears the air on employee redeployment

The Telecommunications Services of Trinidad and Tobago (TSTT) is clearing the air on allegations by some members of staff they did not properly inform employees about role reassignment prior to the closure of nine retail outlets on the first day of the year. 

Some Bmobile employees based at the Independence Square and Park Street retail outlets said they were headed to the Communication Workers Union (CWU) today after claiming that they only received redeployment letters this morning. 

This follows TSTT’s announcement last October that it would be closing nine retail stores, including its Independence Square branch, as a part of its Digital Transformation plan. A subsequent release from the company stated that these closures would come into effect on January 1, 2018. 

According to two employees who chose to remain anonymous, they were handed the redeployment letters this morning with little information on which location they would be reassigned to or when they would start.

They also alleged that outside of the initial announcement, they were not informed before Tuesday what would happen in the New Year, nor was a plan forward shared with the CWU. 

However, according to an email statement from Carol David, Executive Vice President HR, IR and Corporate Support Services at TSTT, the letters distributed, “were delivered to a few staff members (less than three) today because they were not available on an earlier occasion when the letters were first being distributed.” 

She stated that the redeployment letter was part of an information package which included: a personal letter from the CEO; job description; proposal and options for leave management; among other documents such as frequently asked questions and excerpts of the Retrenchment and Severance Benefits Act, which governs the company’s action. 

When asked if were staff were informed of what the redeployment process would entail, David stated that managers were provided with information which outlines all the next steps with regards to the move and was this was discussed with staff. In addition to one-on-ones with managers, the process also included conversations with the Executive Vice President responsible for the area, management tours, and the implementation of a buddy system for each impacted employee. 

She added that affected employees will receive on-the-job training, however, in this initial period, affected employees are expected to report to the retail stores to support redirecting customers as well as sorting office equipment to be stored or personal effects to be moved.

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