T&TEC to help customers access online services as centres closed
The Trinidad and Tobago Electricity Commission (T&TEC) has announced that due to the overwhelming response for support in accessing internet services, it has streamlined its online support system.
This comes as the company closed its service centres during "Stay-at-Home" orders that have since been extended to April 30, 2020.
In a statement, T&TEC advised that customers can now call one phone number, 235-6TEC (6832) or email firstname.lastname@example.org for assistance with online services such as receiving bills by email, online payments, automated credit card payments and making service requests. Support is available between 8 am and 4 pm, Monday to Friday except for public holidays.
Customers who require bill balances can utilise T&TEC’s Interactive Voice Response system at 625-TTEC (8832) or download the T&TEC Mobile App from Google or Apple stores. Other payment options also remain available online or at the counter at all commercial Banks, SurePay (Massy stores) and Bill Express (Grace Kennedy/Western Union) outlets.
Dropbox facilities are still operational at the following Service Centres (please include your phone number and email address):
- 75-77 Gooding Village, San Fernando
- 4 Eastern Main Road, Curepe
- 18 Western Main Road, St James
- Couva Shopping Complex, Couva
- 63 Frederick Street, Port of Spain
The statement added that non-critical transactions such as account transfers, pole relocations and overhead line construction have been suspended.
The state-owned company also reminded that field workers remain on the job, providing emergency services in all areas.
“In order to minimise exposure for both customer and employee, our field workers have been instructed not to directly interact with customers, to maintain the recommended six feet social distance and to communicate by phone,” the release said.
Furthermore, members of the public are urged to use the 24/7 trouble report hotlines 800 BULB (2852) or 800 TTEC (8832) for urgent assistance. Meanwhile, receive your electricity bill via email, sign up at www.ttec.co.tt.