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Saturday 15 August, 2020

T&TEC: We did not raise your electricity rate

The Trinidad and Tobago Electricity Commission (T&TEC) is denying social media reports that it has raised the electricity rate without informing the public.

This follows a Facebook post which garnered more than 100 comments where several people raised concern over their electricity bill.

In a statement on Friday, T&TEC noted that their rates have remained the same for 10 years.

"There has been no increase in electricity rates since 2009. Increases in electricity rates fall under the purview of the Regulated Industries Commission (RIC) and is subject to public consultations before a final determination is made."

Meanwhile, the utility company said customers are responsible for their own energy consumption which is automatically recorded and translated into a bill.

"Any increases in bills would be due to customers’ individual consumption. T&TEC has an intelligent metering system which monitors and logs customers’ actual consumption on a daily basis and can assist any customer in identifying where there may have been increases in consumption patterns"

Customers are advised that they can monitor and manage their consumption by signing up for Customer Web Access (CWA) via T&TEC's website, www.ttec.co.tt. Additionally, any customer with a query can utilize the customer response form available on the website or visit any service centre.

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