Friday 18 October, 2019

WASA to begin disconnections over arrears

Citizens owing the Water and Sewerage Authority (WASA) for two or more billing cycles could be facing disconnection in the near future.

Come Tuesday, WASA will begin disconnections due to arrears from its domestic and commercial customers in North East, North West and Central Trinidad, and will subsequently progress to other areas including Tobago. 

The initiative, the Authority said, is part of its “Stay Connected” campaign to recover outstanding rates owed by customers.

WASA said it has already taken several steps toward addressing customers who are in arrears by two or more billing cycles by sending SMS notifications, telephone call reminders; mailed reminder notices and hand-delivered final notices.

From Tuesday, WASA will begin another phase of its campaign - large scale disconnection of service to those customers who continue to disregard all previous attempts to have their accounts brought up-to-date.

WASA is making a last-minute appeal to customers to pay their water rates on time.

Customers in arrears are asked to visit any of WASA’s 12 Rate Payment Centres to clear their arrears or enter an agreement to do so.

Bill payments can also be made at any commercial bank, via SurePay or Western Union or Online (wasa.gov.tt\WASA Payment Portal).

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