Bureau of Standards treating with diesel quality complaints
The Trinidad and Tobago Bureau of Standards (TTBS) is aware of complaints over the quality of imported fuels on the market.
Derek Luk Pat, Executive Director of the Trinidad and Tobago Bureau of Standards said it receives Certificates of Quality for the imported fuel and ensures that they meet the existing compulsory national standards for both gasoline and diesel fuel.
He gave the assurance when he appeared before the Joint Select Committee on Finance and Legal Affairs on Friday as it convened a hearing on consumer awareness.
Regarding consumer complaints, Luk Pat said these are typically made directly to the Ministry of Energy or wholesalers.
But, the TTBS Executive Director revealed that the organisation has received complaints and has treated with them accordingly - actively engaging with the importer and wholesalers on the matter.
“What typically has been happening, because we at the TTBS consider it one of our high priority sectors of fuels, we have been monitoring social media pages regularly and we typically would collaborate with the key stakeholders – Ministry of Energy, NP, Unipet, etc on those matters to be able to work towards identifying the issue you have in a comprehensive manner and one that we are coming together to understand the different facets.”
On the question of which organisation consumers should make their complaints to, Luk Pat said those with any grievances can feel free to make their complaints to the TTBS as a consumer liaison officer would “take the complaints and disseminate it to the right people for action”.
He assured that thus far, there has been no evidence to lend validity to the complaints that the imported fuel is of a poor quality.
“Based on the checks that we have done so far, we get certificates of quality. Regularly they meet the existing standards that pertain to that,” Luk Pat said.
The TTBS is the regulator for compulsory standards for gasoline and diesel.