Sunday 7 June, 2020

CAL announces waiver for tickets booked for July, August

Caribbean Airlines (CAL) has updated its current travel waiver, to include customers with travel plans from July 1 to August 30, which may be impacted by COVID-19.

In a statement on Thursday, CAL said it is allowing customers the opportunity to rebook their tickets without attracting change fees.

The airline said this applies to all passengers holding tickets with numbers starting with 106 (including both Revenue and Award tickets).

The following conditions apply:

TICKETING AND TRAVEL DATES (INTERNATIONAL)

• Applicable for tickets issued on/before July 15

• Original travel dates between July 1, and August 30

• New travel itinerary must be completed within one year of original ticket issue date

TICKETING AND TRAVEL DATES (DOMESTIC)

• Applicable for tickets issued on/before July 15

• Original travel dates between July 1 and August 30

• New travel itinerary must be completed within one year of original ticket issue date

• This does not apply to same day travel

CHANGES ALLOWED

• Change fees are waived on all branded fares for tickets meeting the above criteria

• When re-booking the change fee will not be applied; however any difference in fare between the originally booked fare and the fare available at time of re-booking may apply

• Passengers may place their tickets on hold for future use and the change fee will be waived; difference in fare may be applicable at time of re-booking

• Tickets may be placed on hold via the link on the website www.caribbean-airlines.com

• It should be noted that the date change waiver on all branded fares is applicable only on tickets for travel from July 01 and up to August 30, only

REFUNDS

• Refunds will be processed in accordance with the applicable fare rules of customers’ tickets

CAL added that customers may cancel their travel and place their bookings on hold via www.caribbean-airlines.com and contact its Reservations Call Centre when
ready to re-book.

Customers who may have used a travel agent/partner, are asked to contact their travel agency directly for assistance. 

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