Tuesday 26 May, 2020

McDonald's re-opens drive-thru with special COVID-19 safety practices

McDonald’s Trinidad said it has re-opened to the public following amended COVID-19 regulations for curbside pickup, with all health and safety measures in place.

In a release, the company said business resumed on May 11 with Drive-Thru operations initially.

The company said all staff will now be wearing full acrylic face shields to ensure maximum protection along with strict hygiene and safety protocols.  

"McDonald’s Trinidad is back open to the public, following the Government’s decision to commence the first phase of business reopening while operating under the strictest protocols in light of the COVID-19 pandemic. Services are being offered via Drive-Thru at this time, with possible expansion at a later date."

"Significantly, McDonald’s is going above and beyond the authorities’ call to wear face masks. All staff, including in the kitchen, Drive-Thru, and lobby, will wear full acrylic face shields as well as masks when preparing meals and interacting with the public in order to ensure the utmost safety of staff and customers. This form of personal protective equipment (PPE) is used internationally as an added control for limiting the spread of viruses."

The company said under the "McSafe" concept and with the goal of preventing the spread of the virus, McDonald’s carried out a comprehensive review in all areas of its existing processes to supplement the current recommendations of the health authorities.

"As a result, for example, cleaning of surfaces and handwashing have been increased in frequency. Additionally, already rigorous habitual processes have been reinforced with contact-less procedures, including the promotion of electronic payment methods, acrylic isolation of Drive-Thru windows, and no-touch hand out of orders."

Kalifa Duncan, Market Supervisor, said the company strives to maintain high safety standards.

“We have always been recognized for offering the highest industry standards for food safety, cleanliness and hygiene. In this delicate current situation, we are operating with extra care and doing everything necessary, further to what the health authorities recommend, to ensure the greatest confidence and peace of mind for our employees and clients. Safeguarding the protection of their health and well-being while enjoying the McDonald’s experience is our highest priority.”

At the time of reactivating its operation, McDonald's made determinations based on two main pillars:

1. Caring for people, with a focus on limiting contact:

  • Whenever possible, we encourage electronic means of payment.
  • Full face shields for all staff.
  • Use of new devices and procedures to hand out products avoiding hand contact.
  • Acrylic isolation windows at the Drive-Thru and the counter.
  • Clearly marked safe distance waiting zones in the lobby.
  • Temperature measurement with contactless devices for employees (before their shift starts) and customers when take-out orders are available.

2. Intensification of the cleaning work:

  • Increased hygiene measures carried out by employees.
  • All employees have face masks and acrylic face protection masks.
  • Increased frequency of handwashing for employees.
  • Increased frequency of high-contact surfaces sanitization.
  • All McDonald’s employees are certified in hygienic food handling.

McDonald’s said it remains committed to promoting teamwork to care for each other and ensure that "we all overcome this challenging time".

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