Thursday 24 September, 2020

NIBTT rolls out appointment system for processing claims

Pictured: NIBTT Corporate Headquarters. Photo courtesy NIBTT.

Pictured: NIBTT Corporate Headquarters. Photo courtesy NIBTT.

The National Insurance Board of Trinidad and Tobago (NIBTT) is making it easier for customers to do business during the pandemic period.

The NIBTT on Wednesday began its roll-out of an appointment system for customers processing claims.

This new system is intended to reduce the long wait times and significantly decrease the number of people visiting NIBTT’s Service Centres on any given day.

Customers are asked to send an email to the NIBTT Service Centre that they would like to visit, using the following email addresses:

The appointment email must contain the following information:

Customer’s Name

Type of Claim

Telephone Contact

Suggested Date and Time for Appointment

A response to the email request for an appointment will be sent to the customer within two business days. 

Customers applying for NIBTT's Funeral Grant and those with forms seeking information regarding Social Welfare's Burial Grant, will be given ‘immediate appointments’ so there is no need for these customers to email beforehand.

Customers who visit an NIBTT Service Centre for non-claims business, are not required to book an appointment, as they will be considered walk-ins and will be seen by a Customer Service Representative.

NIBTT wishes to also remind the public that they are required to adhere to the organisation’s COVID-19 guidelines in an effort to help minimise the risk of exposure to the virus.

Customers are required to wear a mask, undergo temperature testing, sanitise upon entry, maintain a physical distance of 6ft from others and stay at home if experiencing flu-like symptoms.

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