Saturday 19 September, 2020

Scotiabank to introduce temperature checks after new COVID-19 cases

File: People walk past Scotiabank, Independence Square, Port-of-Spain.

File: People walk past Scotiabank, Independence Square, Port-of-Spain.

Given the recent spike in COVID-19 cases, Scotiabank has opted to introduce contactless temperature screening at the point of entry at all its banks.

The new measure will be in effect from Monday.

In announcing the measure on Friday, the bank said it is ensuring that its practices are in line with the latest recommendations from health authorities.

It assured that “important steps” to help families and employees stay protected are in place.

Scotiabank detailed the process that will be implemented, come Monday.

Clients will be required to wear a protective face mask when visiting any Scotia location. A Scotiabank representative will take the temperature of visitors to the bank using a digital device that will be placed in close proximity to the forehead or wrist.

Anyone with a temperature reading of below 38 degrees Celsius or 99 Degrees Fahrenheit will be asked to sanitise their hands and proceed to conduct their transaction. If a client has an elevated temperature, however, a second screening will be conducted after a 10-minute wait period.

In the event a client’s temperature remains above 38 degrees Celsius after two readings, the Branch Manager will advise on how best the individual can complete their banking.

Other safety protocols implemented, including social distancing, increased sanitising of all surfaces, and a limit on the number of clients allowed into the banking hall remain in place.

Hand sanitiser is available in-branch for use by both employees and customers.

Despite these measures, Scotiabank is advising clients only to visit the bank if necessary.

It’s encouraging clients to utilise its online services and mobile banking platforms as much as possible to pay bills, transfer funds and access account statements.

The bank advised that transactions that can be done via Scotia OnLine Banking, the Scotiabank Caribbean Mobile Banking App and Automated Teller Machines (ATMs) will not be facilitated over the counter. 

An appointment-only policy is in place for new account openings. To make an appointment, clients can email CustomerCareTT@scotiabank.com and include their full name, contact number and preferred branch location.

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