Friday 4 December, 2020

T&TEC launches application to help manage electricity use

The Trinidad and Tobago Electricity Commission (T&TEC) is making it easier for customers to keep track of their electricity use through its online portal. 

T&TEC’s Energy Management Application is a new addition to its Customer Web Access Portal and provides customers with information that could assist in energy conservation to help the environment and to curb bills. 


Here are five benefits of using the portal and the application:

  1. Track historical patterns 

Our habits are second nature, we may not think too deeply into the long list of little things we do which could contribute to increased electricity bills, but the Energy Management Application makes that easier.  

The application provides you with a snapshot of your daily, bi-monthly and annual electricity use by dollar value,  kilowatt-hours (the amount of electricity used over time) or greenhouse gas emissions (GHGs). GHGs will let you know just how much your usage affects the environment. 

  1. Energy Calculator

This feature on the Energy Management Application assumes the appliances you have in your home, based on the amount of energy you use.

Ideally, T&TEC is encouraging customers to use this feature to list the appliances within the home so that an accurate picture of your energy consumption can be painted.

Users are able to modify T&TEC’s list and add their specifications to see how each appliance affects energy consumption.  With this feature, you can estimate the impact of behaviour change, like using an AC for less time, while increasing the use of fans.

  1. Set goals 

Now that you understand what your existing data looks like, the Energy Management Application helps you to make a noticeable difference in your bill.

You’ll be able to set usage goals based on consumption or a dollar value that you’d like to cap your bill at. Now, be advised, this doesn’t mean that your bill will stay at that amount; once you keep using electricity, you’ll keep being charged for it.

To help you set a realistic target, presets on the Energy Management Application will show you your highest and lowest bills over the last two years . It can also show you the level you need to stay at to qualify for the government’s automatic 25 per cent rebate on your bill.

When you’ve set a goal and you’re at the 50 per cent and 90 per cent mark, T&TEC can send you an email notification to keep you on track. 

  1. Pay your bill 

Of course, with the COVID-19 pandemic amiss, it’s important to curtail crowds at T&TEC locations across the country. As a result, they’re encouraging customers to make full use of the online payment portal.

It accepts major credit cards and VISA debit chip cards. It’s secure so your information isn’t compromised. 

  1. Manage your account 

In addition to payment, users will also be able to manage major parts of their account information. The application is open to both residential and commercial users and allows them to sign up for e-billing, view or print past bills, initiate service requests and update personal data.

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