Friday 27 November, 2020

Ubersoca promises response to passengers as calls for refunds increase

The organisers of the Ubersoca Cruise are promising to respond to passengers’ concerns in the near future.

Responding to queries from Loop earlier this week regarding the mounting calls for refunds for this year’s cruises, a spokesperson from USC said: “Ubersoca Cruise is aware of our guests’ concerns and questions. We are actively working on a solution and will respond directly to our passengers in the very near future. Due to confidentiality restrictions we are not at liberty to discuss these matters in public forums.”

USC, which is scheduled to take place in November aboard a Royal Caribbean ship, has been under pressure to refund passengers who no longer want to attend the popular soca cruise due to the COVID-19 pandemic.

Across USC’s social media, passengers who paid their down payments have been trying to sell cabins and there is even a public petition demanding full refunds to passengers with just over 1900 signatures.

“As paying customers, we demand that UberSoca Cruise put the people they call “family” first over profits.  While we often say SOCA TIL WE DIE, we do not mean that we are willing to literally risk our lives for a few vacation days in support of or in furtherance of the Cruise Experience. It is impossible for UberSoca Cruise to deliver the Cruise Experience we all expect with the energy and excitement of a Caribbean Carnival with the new world of social distancing. WE ARE DEMANDING A FULL REFUND NOW!” the petition says.

In a letter issued to passengers on May 19, Nathaniel Turner, CEO and Founder of USC, said they have been actively working in the background to assist those who are experiencing challenges as a result of Covd-19.

“We have already found solutions for a number of guests and, in some cases, have agreed to defer payments for those experiencing financial hardship. This is in addition to our offer to waive late fees, name change fees and lower monthly payments which will continue until further notice,” he said.

He directed those who are experiencing financial hardship and wish to avail yourself of these and other relief measures, to contact their Support Team directly.

While noting that USC will not sail until it is safe to do so, he said they will await further guidance from the CDC/Royal Caribbean (RCL) on what additional safety/security protocols will be implemented on future sailings.   

“We wish to emphasise that RCL has not made any changes to their November sailings and therefore USC 2020 is due to sail as scheduled on Nov 9-14 and Nov 14-19, 2020. Our team meets regularly with RCL and continues to discuss the new protocols necessary to prevent, detect, contain and respond to Covid-19 on future voyages. Should RCL decide to adjust our itinerary or reschedule the cruise we will let you know. In the interim, we must honour our financial obligations to RCL and continue to work with them line to ensure all necessary public health procedures are in place when cruise lines gradually resume sailing over the summer.”

Billed as the largest soca festival at sea, Ubersoca comprises two back to back cruises that dock at a different destination each year for a massive J'ouvert party. This year, the cruise is scheduled to go to Belize.

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