Tuesday 7 July, 2020

WASA reopens all but one of its customer service centres

The Water and Sewerage Authority (the Authority) said it will reopen more of its service centres so that all but one centre is now open to customers.

In a statement, the company said three of the four remaining Customer Service Centres, at Golden Grove Road, Trincity; Southern Main Road, Couva; and Dookie Street, Penal, effective May 26, 2020, between the hours of 8.00 am to 12.00 midday, Monday to Friday.

The company said this will bring the total number of centres reopened to eleven out of twelve.

The company said the Arima Centre is currently being relocated from Sorzano Street to O’Meara Road and will be opened on a date to be announced in June 2020.

WASA said the New Services Department at Head Office, St. Joseph, has also been reopened, with Mondays and Thursdays reserved for meeting with applicants for plumbing and building development approval strictly on an appointment basis.

To make an appointment, customers are asked to call 662-2302 extension: 2634/2691/2699.

Customers are reminded that the following protocols remain in place to ensure the safety of employees and customers alike:

- A face mask must be worn by anyone entering the Authority's facilities

- Hands must be washed at the sinks provided with soap and water before entering

- Social distancing guidelines must be observed within and immediately outside the Centres

- Thermal scanning will be carried out and persons displaying high body temperatures and/or flu-like symptoms will not be allowed to enter.

WASA said additionally, bill payments can also be made via its Online Payment Portal at www.wasa.gov.tt or the WASA Services App available via the Play Store; any Commercial Bank; Western Union; or Sure Pay. Commercial customers are advised that there are cheque deposit boxes at each of the above-mentioned centres, available for the payment of bills.

Customers in need of assistance with respect to applications for Clearance Certificates, e-Bills, Billing Queries or new service applications are advised to email: contact@wasa.gov.tt or customercomplaint@wasa.gov.tt.

WASA said it apologised for any inconvenience caused and assures customers and the public that it remains committed to providing the necessary services in a manner that will preserve the health and safety of all involved, as we all navigate the threat posed by the Covid-19 pandemic. 

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